MarQueen Pet Emergency & Specialty
Website: https://marqueenveterinary.com
Email: admin@marqueenveterinary.com
Effective Date: June 23, 2026
These Terms of Service (the “Terms”) govern your access to and use of the website operated by MarQueen Pet Emergency & Specialty at https://marqueenveterinary.com, including any related pages, forms, features, content, and online services available through the website (collectively, the “Website”).
By accessing or using the Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.
The Website is provided to share general information about MarQueen Pet Emergency & Specialty, our veterinary services, our team, and ways to contact or communicate with us. The Website may also allow visitors to request appointments, submit referral information, request prescription refills, access online pharmacy links, complete forms, make payments, or interact with third-party tools when those features are available.
You may use the Website only for lawful purposes and in a way that does not interfere with the Website, compromise its security, or misuse any information, form, or online feature.
Your use of the Website, submission of an online form, email communication, appointment request, prescription refill request, referral submission, or other online communication does not, by itself, create a veterinarian-client-patient relationship with MarQueen Pet Emergency & Specialty or any veterinarian associated with the practice.
A veterinarian-client-patient relationship is established only when required clinical, legal, and professional conditions are met, which may include an accepted appointment, evaluation of the patient, review of relevant medical history, and other requirements under applicable veterinary laws and professional standards.
The content on the Website is provided for general informational and educational purposes only. Website content may include descriptions of services, pet health topics, blog articles, FAQs, treatment overviews, technology descriptions, and general veterinary information.
Website content is not a substitute for professional veterinary advice, diagnosis, treatment, emergency care, or direct communication with a veterinarian who has evaluated your pet. You should not ignore, delay, or avoid veterinary care because of something you read on the Website.
If your pet may be experiencing a medical emergency, do not rely on the Website, email, online forms, appointment requests, refill requests, referral submissions, or other non-urgent digital communication channels. Website submissions may not be reviewed immediately and may not be appropriate for urgent or life-threatening situations.
For urgent or emergency concerns, contact MarQueen Pet Emergency & Specialty directly using the contact information listed on the Website, or seek immediate care from the nearest available veterinary emergency hospital. If you are unsure whether your pet needs emergency care, it is safer to contact a veterinary professional promptly.
The Website may allow you to request an appointment, submit a contact form, complete an intake form, request information, or provide details about your pet. Submitting a form does not guarantee that an appointment has been scheduled or confirmed.
Appointments, availability, response times, and services are subject to confirmation by MarQueen Pet Emergency & Specialty. If you do not receive confirmation or if your pet’s condition changes, contact the practice directly.
You are responsible for providing accurate, complete, and current information when submitting forms through the Website. This includes your contact information, your pet’s information, medical history, current symptoms, medications, prior veterinary care, and any other details requested.
The Website may include referral forms or patient referral submission tools for referring veterinarians, pet owners, or authorized representatives. Referral submissions are intended to help our team review relevant patient information and coordinate care when appropriate.
Submitting a referral form does not guarantee acceptance of a case, appointment availability, immediate review, or a particular medical outcome. Referring veterinarians and pet owners are responsible for ensuring that information submitted through the Website is accurate, complete, and authorized for disclosure.
Urgent or emergency referral matters should not rely on online submission alone. Please contact MarQueen Pet Emergency & Specialty directly for time-sensitive patient needs.
If prescription refill requests, medication requests, food requests, or online pharmacy links are available through the Website, those features are provided for convenience only. Submission of a request does not guarantee approval, same-day processing, product availability, or fulfillment.
All prescription requests are subject to veterinarian review, patient status, medical history, applicable law, pharmacy requirements, and any required examination or follow-up care. MarQueen Pet Emergency & Specialty may decline, delay, or modify a prescription request when appropriate for patient safety or legal compliance.
Online pharmacy orders, if available, may be processed by third-party pharmacy providers. Those providers may have their own terms, privacy policies, shipping practices, refill rules, payment systems, and customer service processes.
When you contact MarQueen Pet Emergency & Specialty through the Website, email, phone, online forms, text messages, third-party platforms, or other digital channels, you agree to provide accurate contact information and to monitor your messages for responses.
Electronic communication can be delayed, misdirected, filtered, intercepted, or unavailable. Do not use email, text, website forms, or online tools for urgent medical concerns unless specifically instructed by our team. For urgent matters, contact the practice directly.
By providing your contact information, you authorize MarQueen Pet Emergency & Specialty to respond to your inquiry and communicate with you regarding your pet, appointments, referrals, prescriptions, billing, services, and related practice matters. Marketing communications, if used, will be handled in accordance with applicable law and available opt-out options.
If the Website allows online payments, deposits, invoices, or other transactions, you agree to provide accurate billing and payment information. Payments may be processed by third-party payment processors that operate under their own terms, security practices, and privacy policies.
Submitting payment through the Website does not guarantee appointment availability, acceptance of a referral, prescription approval, or a particular medical outcome. Any refunds, deposits, estimates, invoices, or financial policies are subject to the applicable terms provided by MarQueen Pet Emergency & Specialty or its authorized payment processor.
When using the Website, you agree that you will not:
The Website and its content, including text, graphics, logos, images, photographs, videos, icons, page layouts, design elements, service descriptions, and other materials, are owned by or licensed to MarQueen Pet Emergency & Specialty unless otherwise stated.
You may view and use the Website for personal, non-commercial purposes related to learning about or requesting veterinary services. You may not copy, reproduce, distribute, modify, publish, display, sell, scrape, frame, or exploit Website content without prior written permission, except as permitted by law.
The Website may link to or integrate with third-party websites, tools, maps, videos, booking systems, referral platforms, prescription refill systems, online pharmacy providers, payment processors, review platforms, social media platforms, analytics services, advertising pixels, spam-prevention tools, or other online services.
Third-party services are not controlled by MarQueen Pet Emergency & Specialty. We are not responsible for third-party content, availability, privacy practices, security practices, payment systems, policies, service changes, or errors. Your use of third-party services may be governed by their own terms and privacy policies.
We make reasonable efforts to keep Website information accurate and current, but we do not guarantee that all content is complete, current, error-free, or available at all times. Services, hours, availability, providers, policies, technology, and content may change without notice.
You should contact MarQueen Pet Emergency & Specialty directly to confirm current service availability, appointment options, referral processes, pharmacy options, payment policies, and other time-sensitive information.
To the fullest extent permitted by law, the Website and its content are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. MarQueen Pet Emergency & Specialty does not warrant that the Website will be uninterrupted, secure, error-free, accurate, complete, or free of harmful components.
Nothing on the Website guarantees a specific diagnosis, treatment plan, medical outcome, response time, appointment availability, referral acceptance, prescription approval, pharmacy fulfillment, or emergency service outcome.
To the fullest extent permitted by law, MarQueen Pet Emergency & Specialty and its owners, veterinarians, staff, contractors, affiliates, agents, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of the Website, inability to use the Website, reliance on Website content, or use of third-party tools linked to or integrated with the Website.
Nothing in these Terms is intended to limit rights or liability that cannot be limited under applicable law. Some jurisdictions do not allow certain exclusions or limitations, so some of the above limitations may not apply to you.
You agree to defend, indemnify, and hold harmless MarQueen Pet Emergency & Specialty and its owners, veterinarians, staff, contractors, affiliates, agents, successors, and assigns from and against any claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your misuse of the Website, violation of these Terms, violation of law, violation of third-party rights, or information you submit through the Website.
These Terms are governed by the laws applicable to MarQueen Pet Emergency & Specialty, without regard to conflict-of-law principles. Any disputes relating to the Website or these Terms will be handled in the appropriate courts or forums permitted by applicable law.
MarQueen Pet Emergency & Specialty may update these Terms from time to time. When updates are made, the Effective Date above will be revised. Your continued use of the Website after updated Terms are posted means you accept the updated Terms to the extent permitted by law.
If you have questions about these Terms or the Website, please contact us:
MarQueen Pet Emergency & Specialty
Website: https://marqueenveterinary.com
Email: admin@marqueenveterinary.com
MarQueen Pet Emergency & Specialty values your privacy. This Privacy Policy explains how we may collect, use, disclose, store, and protect information when you visit https://marqueenveterinary.com, contact us, submit a form, request an appointment, submit referral information, request prescription refills, use online features, or otherwise interact with us through the Website.
This Privacy Policy applies to information collected through the Website and related online communications. It does not apply to third-party websites, platforms, pharmacy providers, payment processors, social media services, review platforms, or tools that we do not control.
We may collect information that you provide directly, information collected automatically through the Website, and information received from third-party tools or service providers.
When you contact us, complete a form, request an appointment, submit a referral, request a prescription refill, communicate with our team, or use other Website features, we may collect information such as:
When you visit the Website, we or our service providers may automatically collect certain technical and usage information, such as:
We may receive information from third-party vendors and platforms that support our Website and practice operations, such as website hosting providers, analytics providers, advertising platforms, form tools, appointment or referral systems, online pharmacy providers, payment processors, call tracking services, CRM systems, spam-prevention tools, and other service providers.
We may use information for business, operational, client service, patient care, communication, security, and legal purposes, including to:
Information you submit about your pet may include health-related details, medical history, diagnostic information, medications, referral notes, records, images, or other veterinary information. We use this information to help respond to requests, evaluate referral or appointment needs, coordinate care, maintain records, and support veterinary services.
Please submit pet health information only if you are authorized to do so. Do not submit confidential information about another person or pet unless you have permission or legal authority to share it.
We do not share information for purposes unrelated to operating our Website, communicating with clients, coordinating veterinary care, supporting practice operations, complying with law, or protecting our rights and safety. We may share information with the following categories of recipients when appropriate:
The Website may use cookies, pixels, tags, scripts, analytics tools, advertising technologies, embedded content, and similar technologies to support Website functionality, measure traffic, understand visitor activity, improve performance, protect against spam or misuse, and support marketing efforts.
These technologies may collect information such as your IP address, device identifiers, browser type, pages visited, time spent on pages, links clicked, referring URLs, general location, and browsing activity on the Website.
The Website may use the following types of technologies:
You can manage cookies through your browser settings. Depending on how the Website is configured, you may also be able to manage certain tracking preferences through a cookie banner, consent tool, privacy settings, or opt-out feature made available on the Website.
If you use an online pharmacy link, payment portal, appointment tool, referral system, map, review platform, social media platform, or other third-party tool linked to or embedded on the Website, that third party may collect information directly from you and may process your information under its own terms and privacy policy.
MarQueen Pet Emergency & Specialty does not control third-party privacy practices, security measures, payment systems, account settings, shipping practices, or data retention practices. We encourage you to review the privacy policies of any third-party services you choose to use.
If you provide your email address, phone number, or other contact information, we may use it to respond to your inquiry and communicate with you about appointments, referrals, prescriptions, pet care, billing, services, and related practice matters.
Electronic communications may not be secure or immediate. Do not use email, text messages, website forms, or other electronic communication for urgent or emergency pet health concerns unless specifically instructed by our team. For emergencies, contact MarQueen Pet Emergency & Specialty directly or seek immediate veterinary care.
If marketing emails or text messages are used, they will be handled in accordance with applicable law and available opt-out options.
If you are a California resident, you may have certain privacy rights under applicable California privacy laws. Depending on the circumstances and legal requirements that apply, these rights may include the right to request information about the categories of personal information collected, the sources of that information, the purposes for collection or use, the categories of third parties to whom information is disclosed, and the specific pieces of personal information collected about you.
You may also have the right to request access, correction, deletion, or to opt out of certain types of sale or sharing of personal information, subject to legal exceptions and verification requirements.
MarQueen Pet Emergency & Specialty does not sell personal information for money. However, depending on the cookies, pixels, analytics tools, or advertising technologies used on the Website, certain disclosures may be considered “sharing” under California privacy law. Where required by applicable law, we will provide appropriate privacy choices and process recognized opt-out requests.
To submit a privacy request, contact us at admin@marqueenveterinary.com. We may take reasonable steps to verify your identity and authority before responding to certain requests.
Some browsers offer a “Do Not Track” setting. Because there is not a uniform standard for responding to Do Not Track signals, the Website may not respond to those signals.
Where required by applicable law and technically feasible, we will process recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of sale or sharing for the browser or device associated with that signal.
We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, providing services, coordinating care, maintaining veterinary and business records, complying with legal obligations, resolving disputes, enforcing agreements, protecting against fraud or misuse, and supporting practice operations.
Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable law, professional obligations, recordkeeping requirements, and legitimate business needs.
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, or disclosure. However, no website, email system, form submission, payment platform, electronic storage system, or internet transmission is completely secure. We cannot guarantee absolute security.
The Website is intended for use by adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
The Website may include links to third-party websites, platforms, plug-ins, or tools. We are not responsible for the privacy, security, content, or data practices of third parties. Your use of third-party websites and services is governed by their own terms and privacy policies.
MarQueen Pet Emergency & Specialty may update this Privacy Policy from time to time. When updates are made, the Effective Date above will be revised. Your continued use of the Website after updates are posted means you accept the updated Privacy Policy to the extent permitted by law.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
MarQueen Pet Emergency & Specialty
Website: https://marqueenveterinary.com
Email: admin@marqueenveterinary.com
